Orders & Payments

Q: What payment methods do you accept?
We accept major credit cards and debit cards through the Stripe Payment Processor. Secure payment options are available at checkout.

Q: Will I receive an order confirmation?
Yes. Once your order is placed, you’ll receive a confirmation email with your order details and receipt.

Shipping & Delivery

Q: How long does shipping take?
Shipping times vary depending on your location. Estimated delivery times are between 7-15 days.

Q: Do you offer international shipping?
This website can only ship books to the UK at the moment. If you are in another country, please email us to ask for options. We will try our best to help you.

Q: How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can follow your package in real time.

Books & Availability

Q: Are your books new or used?
All our books are not only new but printed on demand especially for you.

Q: Do you sell eBooks or audiobooks?
Depending on the title, digital formats may be available. Check the product page for format options. We will gradually be adding more formats so please keep checking the website.

Returns & Refunds

Q: What is your return policy?
If you’re not satisfied with your purchase, please email us and let us know why. We will work out a solution.

Q: What should I do if my book arrives damaged?
Please contact us with photos of the damaged item and packaging, and we’ll arrange a replacement or refund.

Account & Support

Q: Do I need an account to place an order?
No, guest checkout is available. Creating an account allows you to track orders and save your preferences.

Q: How can I contact customer support?
You can reach us through our contact page or customer support email (utrujjahpress@gmail.com), and we’ll respond as quickly as possible.

Q: Do you offer discounts or promotions?
Yes we offer discounts and promotions from time to time. Subscribe to our newsletter or follow us on social media to stay updated on sales, new releases, and special offers.